Medical Clinic Back Office Lead

Siskiyou Community Health Center has a full time opportunity for a qualified Medical Clinic Back Office Lead at our Grants Pass Clinic.

This position will assist the Clinic Manager by supporting the effective delivery of patient care and service in the back-office clinic operations. The Medical Clinic Back-Office Lead acts as a point of contact for the medical back-office team, facilitating communications between clinical and non-clinical staff. They assist the Medical Clinic Manager with assigned projects, tasks, and overall department efficiency while providing guidance to back-office staff and serving as an exemplary role model for professionalism, compassion, respect, and customer service.

Required qualifications for this position include:

  • Certified Medical Assistant Training program completion with a minimum of two years’ work experience in a medical or clinical setting
  • High school diploma or GED from an accredited body
  • Current CPR and First Aid certification
  • Valid Oregon Driver License without restrictions, comprehensive automobile insurance, and a safe driving record
  • Exemplary leadership, community relations, and customer service skills

Duties and Responsibilities:

  • Ensure patients and visitors are treated professionally and courteously
  • Communicate in a timely and professional manner with the patients, care team members, and the clinic manager.
  • Maintain clinical areas in a state of readiness for patient care by ensuring exam rooms are adequately stocked and ready for patient care
  • Assist medical practitioners with exams and procedures as requested
  • Follow clinical protocols with patient charting, required paperwork, and facility readiness
  • Clean and sterilize instruments after use per safety protocols
  • Lead by example to ensure patient and staff safety by creating a clean, neat, and well-maintained facility.
  • Evaluate situations or issues presented with the ability to understand and prioritize while assisting with a resolution, using critical thinking and problem-solving skills
  • Document and help resolve patient complaints as per Siskiyou Community Health Center (SCHC) guidelines
  • Manages and facilitates the ordering of supplies and inventory management in cooperation with Medical Front Office Lead
  • Assist in calling patients to remind them of pre-visit instructions or additional information before their appointments; mail patient correspondence, follow-up visit reminders, laboratory paperwork, and no-show letters.
  • Monitor and maintain clinical tasks, testing, maintenance logs, and safety checks
  • Duties include but are not limited to the description above

Siskiyou Community Health Center is an alcohol and drug-free workplace and an Equal Opportunity Employer. Offers of employment are contingent on successful completion of drug and background screenings. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

If you would like to be part of a team that is committed to making a difference by providing quality patient care, we would like to meet with you to discuss our current openings. To apply, submit a cover letter along with your resume to resumes@siskiyouhealthcenter.com.

Working Conditions:

This position works in a busy environment with a lot of interruptions, multiple demands and people interactions. Some travel is required.

Applicants for all positions will be required to provide proof that they are fully vaccinated against COVID 19 during the hiring process. Valid medical or religious exemptions will be considered, but serial COVID testing will be required to maintain employment.

Siskiyou Community Health Center is located in the beautiful Rogue Valley, based in Grants Pass, Oregon, and has facilities in Grants Pass, Medford and Cave Junction. Grants Pass, Medford, Ashland and Jacksonville comprise the commercial and tourist hub of Southern Oregon and far Northern California.

We offer all the advantages you would expect from an industry leader including a competitive salary and comprehensive benefits package including medical, vacation and sick pay, matching 403(b), and much more.

Siskiyou Community Health Center is an alcohol and drug-free workplace and an Equal Opportunity Employer. Offers of employment are contingent on successful completion of drug and background screenings. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

If you would like to be part of a team that is committed to making a difference by providing quality patient care, we would like to meet with you to discuss our current openings. To apply, please submit a cover letter along with your resume to resumes@siskiyouhealthcenter.com.

Work Location

  • May require occasional travel to multiple sites

Job Type: Full-time

Pay: Starting at $18.00 per hour