Wage: $23.75/hr.+ DOE

POSITION SUMMARY: The IT Support Specialist provides Help Desk support for all users’ workstations, laptops, and productivity devices on the local area network. This position performs a wide variety of software installation, configuration, end-user support, and training tasks to ensure end-user workstations and network performance meet company and user requirements. The IT Support Specialist troubleshoots computer problems, determines the source, and advises on appropriate action. The role also includes project-based work as assigned and requires flexibility to work after-hours when necessary. This position will be in Cave Junction three days a week, and Grants Pass two days.

DUTIES and RESPONSIBILITIES:

  • Provides help desk support for all users’ workstations, laptops, and productivity devices.
  • Installs, configures, and maintains software and hardware for end users.
  • Delivers end-user training and support to ensure efficient system use.
  • Troubleshoots computer problems, identifies root causes, and recommends corrective actions.
  • Completes IT project-based assignments as required.
  • Documents technical issues and resolutions, and updates the ticketing system.
  • Escalates complex issues, as appropriate, to higher-level IT staff.
  • Performs all other duties as assigned.

QUALIFICATIONS, EDUCATION and EXPERIENCE:

  • High school diploma or equivalent education required.
  • Minimum three (3) years of proven IT experience in a busy environment.
  • Minimum one (1) year of Help Desk experience preferred.
  • Previous experience working with an Electronic Medical Record (EMR)/Electronic Health Record (HER) system preferred.
  • Proof of current unrestricted driver’s license, comprehensive automobile insurance and a safe driving record.

REQUIRED KNOWLEDGE, SKILLS and ABILITIES:

  • Strong troubleshooting and problem-solving skills.
  • Knowledge of computer hardware, software, and network concepts.
  • Effective verbal and written communication skills.
  • Demonstrated ability to provide customer-focused technical support.
  • Strong organizational and time management skills.
  • Ability to work flexible hours as needed.

PHYSICAL DEMANDS:

  • Lifting, bending, reaching, pushing, carrying, and sitting.
  • Vision and hearing corrected to within normal range.
  • Driving an automobile.
  • Physical mobility within clinics and offices.
  • Occasionally lift and/or move up to 50 pounds.

HAZARDOUS CONDITIONS:

  • Potential exposure to infectious diseases and airborne pathogens.
  • Contact with patients and occasional rude and/or angry encounters.

WORKING CONDITIONS:

  • Position is 90% office-based and 10% off-site.
  • Some travel required.

MACHINES, EQUIPMENT, TOOLS, and SUPPLIES USED:

  • Computer, printer, calculator, fax machine, copier, multi-line phone system, private automobile, and/or cellular phone.

To apply, send resume and cover letter to humanresources@siskiyouhealthcenter.com.