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Coming Soon: A New Health Record System

On September 15, 2026, Siskiyou Community Health Center will begin using a new electronic health record (EHR) system called OCHIN Epic. This new system is designed for community health centers and rural healthcare providers. It will help us take even better care of our patients.

Here’s what you can look forward to:

  • Better Care – Your care team will be able to see important health information more easily. This helps everyone work together to give you the best care.

  • Smarter Preventive Care – The new system helps us keep track of the care, tests, and screenings you need so we can help you stay healthy.
  • More Ways to Stay Connected – With MyChart, you can see your test results, read your visit notes, send messages to your care team, and take a more active role in your care.

  • More Control of Your Health Information – The new system helps keep your health information private and secure while making it easier for you to see your own medical record.

What to Expect During Our Change to a New System

Changing to a new system is a big step, and we know there may be a few challenges at first. Our team is working hard to make this change as smooth as possible and to avoid any interruptions to your care.

Here are a few things you should know:

Fewer appointments for a short time
For the first few weeks, we will have fewer appointments available. This gives our staff and providers time to learn the new system. Thank you for your patience while we make this change.

A few extra steps when you check in
To make sure your information is correct in our new system, we’ll ask you to review it when you check in. You may also need to fill out consent forms or health questionnaires, even if you’ve completed them before.

We know this may take a little extra time, but it will help us provide you with the best care. Please plan to arrive at least 20 minutes before your appointment so you have enough time to complete these steps.

Our New Patient Portal: MyChart

We will now use MyChart as our patient portal. If you’ve been to a hospital or another clinic that uses Epic, you may already know how MyChart works.

We’ve created a list of frequently asked questions to help answer common questions during this change. We will also create a MyChart page on our website with how-tos, helpful tips, and other resources.

Appointment reminders may look different

You will still receive appointment reminders by text and email, but they will come from a different company. During the first few weeks, some reminders may not be sent as expected. If that happens, our team will call you to help make sure you know about your upcoming appointment.

Better communication between your care providers
As part of OCHIN Epic, Siskiyou will use Care Everywhere to securely share your health information with other providers who are involved in your care. This helps your care team work together and gives them the information they need to take care of you.

Thank you for your patience and understanding as we make this change. If you have any questions, please contact our office. We’re happy to help.

Frequently Asked Questions

Your first appointment may take a little longer than usual. Please arrive at least 20 minutes early so you have time to review your information and fill out any needed forms or questionnaires.

Please bring your photo ID and insurance card with you.

Yes. We will still have access to your medical records, including:

  • Visit notes
  • Test results
  • Medicines
  • Allergies
  • Immunizations
  • Referrals
  • Future orders

Yes. You will still receive reminders by email or text. To receive text messages, you will need to give us permission during your first visit in the new system.

Your reminders will come from a new company, so they may look a little different from what you are used to. During the first few weeks, some reminders may not be sent as expected. If that happens, we will call you to make sure you know about your appointment.

Yes, a little. We will still offer virtual visits, but they will now use Zoom through Epic. More information will be available as we get closer to September.

We recommend signing up for MyChart to make virtual visits easier.

No. We will still have your referrals.

We are moving all open referrals into the new system. There may be a small delay while our staff learns the new system. If you have not heard from us or the specialist’s office within 2 weeks, please call our Referral Department.

No. If your appointment is already scheduled after September 15, it will move into the new system automatically. You do not need to call to reschedule.

Yes. You can check in online before your appointment, although this might not be available for appointments within the first week.

We recommend using MyChart because it is the easiest way to check in.

Yes. For your first visit after September 15, please arrive at least 20 minutes early. This gives you time to review your information and complete any forms.

La mayor parte de su información pasará al nuevo sistema; sin embargo, es posible que tengamos que pedirle algunas actualizaciones sobre su historial médico, su contacto de emergencia y el nombre que prefiera.

Your insurance information will move to the new system. We will ask you to check that it is correct and show us your insurance card.

Yes. Your health information will stay safe and secure during the move to our new system. We follow strict privacy and security rules to protect your personal information.  All systems are HIPAA-compliant.

Yes. Your medication and pharmacy information will move to the new system.

Yes, if your specialist uses Epic and uses Care Everywhere.

Your current payment plan will stay the same. You can keep making payments the way you do now. When we stop using our old system, we will contact you with more information.

Yes. You can continue paying balances from the old system through the same payment link on our website.

If you signed up for text billing, you will still receive payment reminders by text. You can also call our Billing Department at 541-472-4799.

We have been working to make this change as smooth as possible. Most claims should be processed on time, but some insurance companies may have delays of 2 to 4 weeks.

Yes. Your statements will look a little different, but they will still include the same information. You can also sign up for paperless billing through MyChart.

Yes. Starting September 15, our new patient portal will be MyChart. To see your health information after that date, you will need to create a MyChart account.

Puede inscribirse durante su primera visita, mediante un enlace que le enviemos después de su cita, o llamando a nuestro consultorio para solicitar un enlace de inscripción.

Yes. If you already use InteliChart with our current system, you can still view your chart information there until October 20, 2027.

The information will be read-only, which means you can view it, but you cannot make any requests through the portal. It will only contain chart information from our old system up to September 14, 2026. To see your chart information after that date, you will need to sign up for a MyChart account.

 

Yes. After you create your Siskiyou MyChart account, you can link it with your other MyChart accounts using MyChart Central. You will need to create a MyChart Central account, which will be used as your lone login where you can see information from all of your linked MyChart accounts.

No. Health records from before September 15, 2026, will not automatically show up in MyChart; however, some records can be manually pushed. If you would like to see older records in MyChart, call us at 541-472-4777, and we can help.